Legal

Privacy Policy

Last updated: 22 July 2026

This Privacy Policy explains how Samyoj (“we”, “us”, “our”) handles personal information when you visit our website, contact us, or use our WhatsApp CRM platform and related services.

Information we collect

We may collect contact and business details you provide, account and billing information, communications with us, and technical information such as device, browser, log and usage data. When our customers use Samyoj to communicate with their own contacts, those customers determine the information processed and are responsible for obtaining the required permissions.

How we use information

We use information to provide, secure and improve the Service; respond to enquiries; manage accounts; provide support; send service-related communications; meet legal obligations; and, where permitted, share relevant product updates. We do not sell personal information.

Sharing and service providers

We may share information with trusted providers that help us operate the Service, payment and infrastructure providers, professional advisers, and authorities where legally required. We require service providers to handle information only for authorised purposes and with appropriate safeguards.

WhatsApp and customer data

Samyoj operates with the WhatsApp Business Platform. Use of WhatsApp-related features is also subject to Meta’s applicable terms and messaging policies. Customers remain responsible for their communications, consent, message content and contact data. We process customer data on their documented instructions, except where law requires otherwise.

Retention and security

We retain information only for as long as needed for the purposes described above, including legal, accounting and security requirements. We use reasonable organisational and technical measures to protect information, but no internet-based service can guarantee absolute security.

Your choices

You may request access, correction, deletion, or other rights available under applicable law. Marketing communications may be opted out of at any time. To make a request, please contact our team through the Contact page.

Changes and contact

We may update this Policy from time to time. The latest version will be posted here with a revised date. For privacy questions or requests, contact Samyoj through our Contact page.