Legal

Privacy Policy

Last updated: 29 October 2026

This Privacy Policy describes how Samyoj handles personal data when you visit our website, contact our team, or use the Samyoj service. “Samyoj”, “we”, “us” and “our” refer to the Samyoj service operated from Indore, Madhya Pradesh, India. Our public contact details are in the site footer.

Our role

We use account, billing, support and website information to operate our own service. When a business uses Samyoj to manage its customers and communications, that business decides why and how its customer information is used. Samyoj processes that information to provide the features the business has enabled and under its instructions. The business is responsible for its notices, permissions and lawful use of that information. Individuals whose information appears in a business workspace should direct requests about that workspace to the business that connected them; we will help route a request where appropriate.

Information involved

Information you give us can include your name, work email, phone number, business name, workspace profile and support correspondence. We may also receive billing and subscription details such as the selected plan, invoices, GST details supplied by you, transaction references and payment status. Do not send passwords, full card numbers or authentication codes to support.

Depending on how you use the service, this may include account and business contact details; workspace members and settings; support messages; contacts and lead details entered or connected by a business; message and comment content handled in connected WhatsApp, Instagram and Facebook/Messenger channels; Instagram post drafts, scheduled or published post details; Facebook lead-form submissions saved by the business; Meta advertising insights; campaign, automation and delivery records; and files or content a business chooses to use with a feature.

When a business connects an account, Samyoj receives the information and permissions needed for the enabled feature. Meta access depends on the connected Page, Instagram or WhatsApp account, the permissions granted, Meta approval and applicable Meta rules. Meta Ads features in Samyoj provide insights; ad creation and campaign changes are made in Meta Ads Manager.

Gmail connection is for sending

If a user connects Gmail or Google Workspace, Samyoj uses Google sign-in details needed to identify the selected mailbox and requests the Gmail send permission for the email feature. That permission lets Samyoj send a message the user composes or selects from a template to a contact. Samyoj does not read, search, list, sync, modify or delete the mailbox, inbox messages, labels or settings.

To send an email, the recipient, subject, message and any attachment selected by the user are sent to Google for delivery. Samyoj may keep the sent-message details and status in the workspace so users can review recent sends. This is a record of messages sent through Samyoj, not a copy or sync of the Gmail inbox. Disconnect the mailbox in Samyoj and, if desired, also remove the authorization from your Google Account settings.

Our use of Google user data is limited to the disclosed email-sending feature and follows the Google API Services User Data Policy, including its Limited Use requirements. We do not use Google user data for advertising or to train general AI/ML models.

How we use information

We use information to provide the selected inbox, contact, campaign, scheduling, comment-automation, analytics, email-sending and CRM features; maintain accounts and subscriptions; respond to support requests; protect the service; diagnose errors; and meet legal obligations. If a user chooses an AI feature, the relevant prompt and business-provided context may be processed by the AI service providers used for that feature to generate its response. Users should review generated content before sending or publishing it.

Service providers and sharing

We use Meta to provide connected WhatsApp, Instagram, Facebook/Messenger and advertising-insights features, and Google for Gmail sending, website analytics and externally hosted fonts. Depending on the feature enabled, service providers may also include Razorpay for payment processing; Sarvam AI, Microsoft Azure or GMI Cloud for AI or content-generation functions; and providers for hosting, storage and transactional communications. Each provider receives only the information needed for its role or the action you request. Providers may process information in India or other countries. We may disclose information where required by law, to protect users or the service, or as part of a business reorganisation subject to applicable law. We do not sell personal data.

Customer communications and channel rules

A business is responsible for choosing its audience and content, obtaining any required permission, and following the rules of WhatsApp, Instagram, Facebook, email and applicable law. Samyoj features do not guarantee that a platform will approve content, deliver a message, keep an account available or provide uninterrupted access. Channel capabilities can change when a platform changes its APIs, permissions or policies.

Cookies, analytics and website resources

Our marketing website loads Google Analytics 4 through analytics.js to measure page visits and website usage. Google may receive page, browser and device information and use cookies or similar technologies for analytics. The site also requests fonts from Google Fonts; the browser connects to Google to retrieve those font files. This website currently does not provide a Samyoj cookie-preference panel. You can restrict cookies in your browser and use Google’s available analytics opt-out tools. Blocking cookies or remote fonts may change how pages work or appear. See our Cookie Policy and Google’s privacy information for details.

Retention and deletion requests

We keep information for as long as needed to provide the service, maintain the relevant workspace records, resolve support or billing matters, protect the service, and meet legal obligations. Retention can differ by data type, channel and connected provider. We do not promise a single deletion period for every type of information. A business should disconnect channel accounts it no longer uses and should contact us to request account or workspace deletion. Some records may need to be retained for legal, tax, security or dispute purposes; copies held by a connected platform are governed by that platform’s own terms.

Your choices and privacy requests

You may contact us to ask about personal data we handle directly, or to request correction or deletion where applicable. Please identify your account and the information involved, and do not include passwords or sensitive credentials in your message. If your information is in a Samyoj customer’s workspace, contact that business first because it controls the workspace and the purpose of processing. Rights and response procedures depend on applicable law and the commencement dates of the relevant provisions. India’s Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 have phased commencement dates.

Contact us at hello@samyoj.com or through our Contact page. Please include “Privacy request” in the subject line. We may ask for information needed to verify your identity or authority to make the request.

Security and children

We use reasonable safeguards appropriate to operating an online service. No internet transmission or storage method can be guaranteed completely secure. The service is designed for business use and is not directed to children. A business must not upload children’s personal data unless it has the authority and permissions required by law.

Updates

We may revise this Policy when our service or legal obligations change. The updated date at the top shows when this page was last revised. Material changes will be communicated through the service or another appropriate channel where required.