Legal

Refund & Cancellation Policy

Last updated: 29 October 2026

This Policy covers paid Samyoj subscriptions, unless a written order or other agreement for your account states different terms. It should be read with our Terms & Conditions and the price and billing details shown when you subscribe.

Subscription and renewal

Your checkout or order states the plan, price, billing interval, taxes and included usage. A subscription renews at the displayed interval if renewal is enabled. Channel providers or payment providers may charge separate fees under their own terms; those charges are not necessarily included in a Samyoj subscription.

How to cancel

Cancel using the account controls made available to your workspace or contact us at hello@samyoj.com before the next renewal date. Include the workspace name and the account email. We will confirm the cancellation request. Cancellation prevents future renewals; unless your order states otherwise, access continues until the end of the current paid period. A cancellation does not itself delete the workspace or revoke third-party authorisations; request account deletion separately and disconnect connected accounts as needed.

Refund requests

Subscription, setup or usage fees are not automatically refundable for unused time after a billing period has begun. This does not remove any refund, remedy or other right that cannot be excluded under applicable law. If you believe you were charged twice, charged incorrectly, or paid for a service that was not provisioned as agreed, contact us with the invoice or transaction reference, charge date, workspace and a short explanation. We will review the information and explain the outcome. Any approved refund will normally be returned through the original payment method where possible.

Third-party charges

Charges imposed directly by Meta, Google, a bank or a payment provider are subject to that provider's billing and refund terms. Contact the provider about a charge it collected directly. Samyoj cannot promise that a third-party charge will be reversed.

Billing contact

For cancellation or billing help, email hello@samyoj.com or use our Contact page. Please do not send full card numbers, passwords or authentication codes.