Legal

Refund & Cancellation Policy

Last updated: 22 July 2026

This policy applies to paid Samyoj subscriptions unless an order form or written agreement says otherwise.

Cancellation

You may ask to cancel your subscription before its next renewal date through the Contact page or your agreed support channel. Cancellation stops future renewals; you will retain access until the end of the current paid subscription period unless access is terminated earlier under our Terms.

Refunds

Subscription fees, setup fees, platform usage charges and third-party messaging charges are generally non-refundable once incurred or once the relevant paid period has started. This reflects the immediate availability of the Service and charges associated with provisioning, infrastructure and third-party platforms.

Exceptions

If we confirm that a duplicate payment or billing error occurred, we will review the matter and issue an appropriate correction or refund. Nothing in this policy limits any non-waivable consumer rights available under applicable law. Any approved refund is returned to the original payment method where reasonably possible.

Third-party charges

WhatsApp/Meta conversation or template-related charges, payment processor charges, and other third-party fees may be governed by their own rules and may not be refundable by Samyoj.

How to request help

Please include your account name, invoice or payment reference, date, and a brief description of the issue when contacting us through our Contact page.