Legal

Terms & Conditions

Last updated: 29 October 2026

These Terms govern access to the Samyoj website and software service (“Service”). By creating an account, accepting an order or using a paid or trial workspace, you agree to these Terms for yourself and, where relevant, the organisation you represent. If you do not have authority to bind that organisation, do not create or administer its workspace.

The Service and connected channels

Depending on your plan, configuration and granted permissions, Samyoj may provide tools for WhatsApp messaging, Instagram inbox and comment workflows, Instagram post drafting and scheduling, Facebook Page/Messenger inbox, Facebook lead-form handling, read-only Meta advertising insights, contact and workflow management, and one-to-one email sending from a connected Gmail or Google Workspace mailbox. The Gmail connection is send-only: Samyoj does not provide a Gmail inbox, read or sync mailbox messages, or send bulk email campaigns through Gmail.

Features may depend on third-party approvals, account eligibility, permissions, APIs, geographic availability and plan limits. Meta, Google and other providers operate independently and may change, restrict or discontinue their services. Samyoj does not guarantee approval, reach, delivery, publication time, account availability or uninterrupted operation. Meta advertising campaign creation, editing and budget changes are made in Meta Ads Manager; Samyoj surfaces available insights only.

Accounts and workspace administration

Provide accurate account details, keep credentials secure and promptly remove access for people who no longer need it. Workspace administrators control member access and connected accounts. You are responsible for activity under your workspace, for checking which permissions you grant, and for disconnecting accounts you no longer want Samyoj to use.

Your content and responsibilities

You retain your rights in content you submit. You give Samyoj permission to host, process, display and transmit that content only as reasonably needed to provide the Service, follow your configured instructions, protect the Service and meet legal obligations. You confirm that you have the rights, permissions and notices needed for the content and personal data you provide.

You are responsible for your contact lists, audience selection, consent and opt-out records, message templates, email addresses, social posts, advertisements and claims. You must comply with applicable law and the policies and technical rules of each connected platform, including the WhatsApp Business Messaging Policy and Meta Platform Terms. Do not send unlawful or unsolicited messages, mislead recipients, infringe rights, or use automation to evade platform limits. Our Acceptable Use Policy applies.

AI-assisted features

AI-generated text or suggestions may be incomplete or incorrect. You must review them for accuracy, legality, tone and suitability before sending, publishing or relying on them. AI output does not constitute professional, legal, financial or other regulated advice. Do not submit information to an AI feature unless you are authorised to do so.

Fees, renewals and cancellation

Plan fees, billing interval, included usage, taxes and any additional charges are shown at checkout, in your order or in the workspace. Third-party platform charges may be billed separately by the platform. Unless your order says otherwise, a subscription renews for the displayed interval until cancelled. You may request cancellation before the next renewal through the available account controls or by contacting us. Cancellation stops future renewal; access normally continues through the paid period unless the account is suspended or the order says otherwise. Refunds are handled under our Refund & Cancellation Policy and applicable law.

Suspension and termination

We may restrict or suspend access when reasonably necessary to address a security issue, suspected unlawful or abusive use, non-payment, a material breach, or a platform or legal requirement. Where practical, we will provide notice and an opportunity to address the issue. You may stop using the Service and request account closure by contacting us. Data handling after closure is described in the Privacy Policy.

Ownership and availability

Samyoj and its licensors retain ownership of the Service, software, branding and documentation. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, subject to these Terms. We may update or maintain the Service and cannot promise that it will always be available without interruption.

Disclaimers and liability

To the extent permitted by law, the Service is provided as available, without a promise that every feature will meet every business need or that third-party services will remain available. Nothing in these Terms excludes a right or liability that cannot legally be excluded. To the extent the law permits, Samyoj is not liable for indirect or consequential loss. Any liability limit applies only to the extent enforceable under applicable law and does not override non-waivable rights.

Changes, law and contact

We may update these Terms by publishing a revised version and date. Where a change materially affects your use, we will provide notice where reasonably practicable or required by law. Applicable law governs these Terms, subject to any mandatory rights and dispute forums that apply to you. Questions can be sent to hello@samyoj.com or through our Contact page.