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Samyoj unifies WhatsApp marketing, customer support, and CRM. You get a shared team inbox, visual automation builder, AI chatbot, broadcast campaigns, contacts and pipeline tools, tickets, templates, forms, analytics, and team roles—all built for the WhatsApp Business Cloud API.
WhatsApp Broadcasting in Samyoj lets you send approved, template-based messages to opted-in audiences at scale using the WhatsApp Business API. Build an audience by tags or contacts, preview recipients, send tests, schedule campaigns, and track delivery and read status for each recipient.
Regular WhatsApp forwarding is manual, limited to 256 contacts, and can get your account flagged. Samyoj uses the WhatsApp Business Cloud API with approved templates, consent-aware audiences, personalization, segmentation, and delivery analytics.
Yes. Samyoj includes configurable AI bots with knowledge-base support and human handoff, plus a visual automation builder for welcome messages, keyword replies, business-hours rules, lead capture, and multi-step customer journeys.
Yes. Samyoj keeps contacts, tags, consent fields, lead pipeline stages, and tickets connected to the original WhatsApp conversation—so your team always has full customer context without switching tools.
Yes. Create and use WhatsApp message templates with headers, variables, media, and buttons. Build WhatsApp Forms and embed them in automation flows so customers can submit information without leaving the chat.
Samyoj includes dashboards for message health, campaign performance, agent workload, automation runs, and template usage. Team features cover roles, permissions, departments, availability, audit logs, and consent-aware campaign controls.